1. This agreement
These terms are the agreement between you and the Gym-OS development team ("Gym-OS", "we", "us") for your use of the Gym-OS mobile app and the Gym-OS desktop software. The developer account named on the app's store listing is responsible for these terms. By creating an account or using either app, you accept them. If you do not, do not use the service.
How we handle your personal data is set out separately in our Privacy Policy, which forms part of this agreement.
2. What Gym-OS is
Gym-OS is gym management software. The desktop application gives a gym's staff memberships, class scheduling, check-ins, billing and a store. The mobile app gives that gym's members and trainers the matching view: joining a gym, booking classes, checking in by QR code, logging workouts and measurements, paying a membership or an invoice, and buying from the gym store.
We provide the software. We do not run gyms. Everything you actually buy and attend — the membership, the class, the trainer, the protein bar — comes from the gym, not from us.
3. Your gym sells; we only carry the message
This is the most important section on the page, so it is stated plainly:
- Memberships are sold by your gym, not by Gym-OS. The contract for your membership is between you and that gym. It sets the price, the term, the renewal terms, the freeze and cancellation rules, and the conditions of entry.
- Payment is taken by the gym through PayPal. When you pay in the app, the money goes from you to the gym through PayPal. Gym-OS is not the merchant, not the seller of record, and does not hold your money.
- Refunds, credits, cancellations and disputes are the gym's responsibility. We cannot issue a refund for a membership, a class, a no-show fee or a store order, because we never received the payment. Ask your gym. If the payment itself went wrong — a double charge, a capture that failed — PayPal's own dispute process is open to you, and we will help both sides work out what happened in the records.
- What happens at the gym is the gym's to answer for. Class cancellations, opening hours, equipment, trainer conduct, injuries, lost property and the gym's own rules are between you and the gym.
Where Gym-OS charges a gym for the software, that is a separate agreement between us and the gym, and nothing in it changes your membership terms.
4. Your account
- You must be at least 16 to hold an account.
- Give accurate details, and keep them current. Gym staff rely on your account to identify you at the door.
- Your account and your check-in QR code are personal. Do not share them, and do not let someone else check in as you — that is the one thing that makes an access system worthless.
- Keep your password to yourself and tell us or your gym straight away if you think someone else has it. You are responsible for what happens under your account until you do.
- You can delete your account from Settings at any time. See the Privacy Policy for what happens to your data afterwards.
5. Acceptable use
Do not:
- Use the check-in, booking or waitlist system dishonestly — checking in for someone else, holding class places you do not intend to use, or working around booking limits.
- Share your account, your login or your QR code with anyone.
- Post reviews, notes or profile content that is abusive, harassing, defamatory, obscene, or somebody else's personal information.
- Attempt to access data belonging to another member, another trainer or another gym, or probe, scan or test the security of the service.
- Use bots, scrapers or automated tools against the app or our API, or reverse-engineer, decompile or resell the software.
- Interfere with the service, overload it, or disrupt anyone else's use of it.
- Use the service for anything unlawful.
We may suspend or terminate an account that breaks these rules, immediately where the breach is serious. Your gym may also suspend your membership under its own rules — that is its decision, not ours.
6. Content you write
Reviews, workout notes, measurements and profile content stay yours. By posting them you give us the permission we need to store them and show them to the people the app is meant to show them to — you, your gym and, where relevant, your trainer. You are responsible for what you post being lawful and yours to post. We may remove content that breaks section 5.
7. Payments through the app
- Prices are set by your gym and calculated on our server from the gym's own plan, invoice or product records. The app never sets a price.
- Checkout happens on PayPal's pages. Card details never pass through Gym-OS.
- A payment is only complete when PayPal reports it captured. If PayPal declines the funding source, no money has moved and nothing has been bought — try another method or speak to your gym.
- Recurring memberships renew on the terms your gym set. Cancel or change them with the gym.
8. Health and fitness — a warning worth reading
Gym-OS is a logbook, not a clinician. Workout plans, targets, calculated statistics and anything a trainer sends you through the app are not medical advice. Nothing in the app diagnoses, treats or monitors a medical condition.
Talk to a doctor before starting or changing a training programme, especially if you have a health condition, are pregnant, or are returning from injury. You train at your own risk, and the gym's own waivers and conditions apply to what you do on its floor.
9. Availability and changes
We work to keep the service up but do not promise uninterrupted availability. Maintenance, outages at our hosting or payment providers, and faults happen. We may add, change or remove features, and we may release updates to the app that install automatically. If we discontinue the service, we will give reasonable notice so gyms and members can export what they need.
10. Our software stays ours
The Gym-OS apps, their design and their underlying code remain ours. You get a personal, non-exclusive, non-transferable, revocable licence to use them for their intended purpose while your account is active. Nothing here transfers ownership, and the licence ends when your account does.
11. Limitation of liability
The service is provided "as is". To the fullest extent the law allows, we exclude all implied warranties, including fitness for a particular purpose and uninterrupted or error-free operation.
To the fullest extent the law allows, Gym-OS is not liable for:
- Anything your gym does or fails to do — refunds, cancelled classes, closures, injuries, staff conduct or membership disputes.
- Injury, illness or damage arising from exercise you chose to do.
- Indirect or consequential loss, lost profits, lost business, or loss of data beyond what we are obliged to restore.
- Failures of PayPal, of our hosting provider, or of your device, network or app store.
Where liability cannot be excluded, our total liability to you is limited to the greater of the amount you paid us in the twelve months before the claim — which for most members is nothing, because you pay your gym rather than us — or EUR 50.
Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. If you are a consumer in the EEA, your mandatory statutory rights are unaffected by anything above.
12. Suspension and termination
You may stop using the service and delete your account at any time. We may suspend or terminate access for a breach of these terms, for conduct that puts other members or the service at risk, or where we are legally required to. Sections that by their nature should survive — content licence, liability, governing law — survive termination.
13. Changes to these terms
We may update these terms. The date at the top of this page always shows the current version. Where a change materially affects your rights we will give notice in the app or by email before it takes effect. Continuing to use the service after that means you accept the new terms; if you do not, delete your account.
14. Governing law
These terms are governed by the laws of Albania, and disputes go to the competent courts of Albania. If you are a consumer, this does not deprive you of the protection of the mandatory law of the country where you live, or of your right to bring proceedings there.
15. Contact
Questions about these terms: [email protected]. Questions about your membership, a class, a charge or a refund: your gym.